Air travel should be inclusive and accessible to everyone—no matter your age, health, or mobility level. That’s why Virgin Atlantic Special Assistance is designed to meet the diverse needs of travelers who require additional support.

Whether it’s help at the airport, onboard the plane, or with mobility equipment, Virgin Atlantic is committed to making your journey smoother, safer, and more comfortable. In this guide, we’ll explore the different types of special assistance available through Virgin Atlantic, so you can plan your trip with confidence.

What Is Virgin Atlantic Special Assistance?

Virgin Atlantic Special Assistance is a dedicated service offered to passengers who may need extra help at any stage of their travel journey. This includes individuals with:

1. Reduced mobility

2. Temporary injuries

3. Visual or hearing impairments

4. Cognitive or developmental conditions

5. Medical needs

6. Service animals

7. Elderly passengers or those traveling alone

Now, let’s break down the types of assistance available and how they can help make your journey worry-free.

1. Mobility Assistance

This is one of the most common types of Virgin Atlantic Special Assistance. If you have difficulty walking or use a mobility aid, Virgin Atlantic can provide:

1. Wheelchair assistance from check-in to the aircraft

2. Electric buggies at some airports

3. Help getting to your seat on board

4. Storage for personal mobility devices (wheelchairs, scooters, walkers)

If you’re traveling with your own wheelchair, make sure to provide its size, weight, and battery type at least 48 hours before departure.

2. Visual and Hearing Impairments

Virgin Atlantic offers specialized assistance for passengers who are blind, partially sighted, deaf, or hard of hearing. This includes:

1. Guidance through the airport

2. Briefings on safety procedures using tactile or visual aids

3. Priority boarding

4. Crew assistance during the flight

You can also request onboard safety instructions in alternative formats. Virgin Atlantic Special Assistance ensures communication is respectful and accessible.

3. Cognitive and Developmental Assistance

For travelers with autism, dementia, or other cognitive conditions, the airline provides tailored support, such as:

1. Help navigating busy airports

2. Clear instructions and extra time for boarding

3. Consistent communication and calm environments (when possible)

4. Pre-boarding to avoid crowds

Virgin Atlantic’s staff are trained to provide support with patience, understanding, and care.

4. Medical Support and Equipment

If you’re flying with a medical condition or require specific equipment, Virgin Atlantic Special Assistance can help accommodate:

1. Use of medical devices onboard (like CPAP machines or POCs)

2. Assistance with medication storage or usage during the flight

3. Medical clearance coordination (for certain conditions)

4. Transportation and storage of medical aids

Be sure to notify the airline in advance and submit any required medical forms.

5. Temporary Injuries

Broken leg? Sprained ankle? Virgin Atlantic has you covered. Even temporary conditions qualify for special assistance, including:

1. Help with boarding and disembarking

2. Wheelchair service

3. Seating accommodations

It’s always best to request assistance as soon as you know you’ll need it—even if it’s just for one trip.

6. Elderly Passengers or Those Needing Extra Time

Older travelers or those with reduced stamina can benefit from:

1. Assistance walking through the airport

2. Help with carry-on luggage

3. Escort services through immigration or security

4. Early boarding and additional in-flight support

With Virgin Atlantic Special Assistance, age is never a barrier to enjoying your journey.

7. Service Animals

Virgin Atlantic permits trained assistance dogs on most international routes. If you're traveling with a service animal, you'll receive:

1. Pre-boarding access

2. Reserved space in the cabin

3. Support during entry and exit at both airports

Advance documentation is required, so contact the Virgin Atlantic Special Assistance team at least 48 hours before your flight.

How to Request the Right Type of Assistance

Booking Virgin Atlantic Special Assistance is simple and can be done in the following ways:

1. During your flight booking

2. Through "Manage My Booking" on the Virgin Atlantic website

3. By contacting the Special Assistance team directly

Final Thoughts

No two travelers are the same—and that’s exactly why Virgin Atlantic Special Assistance is designed to be flexible, inclusive, and responsive to individual needs. Whether you need a little help or a lot, Virgin Atlantic’s dedicated team is ready to support you every step of the way.

If you’re planning a flight and think you may need any of the assistance types listed above, reach out early and travel with peace of mind. Because with the right support, the sky is open to everyone.